Leading an Inclusive Cross-Cultural Team

In this experience, the learner will take on the role of Vice President of Marketing. They are tasked with representing Verden Canada while leading across-cultural steering team (i.e., a team comprised of new employees representing different cultures from around the world). Verden has been transforming its services into a subscription model, moving away from physical products and paper publishing. As a result, Verden now sees an opportunity to expand into an international market, hence the formation of this steering team.

The learner will need to set expectations for their team members and act as a mediator between their different cultures and personalities. They will need to act professionally, remaining impartial and committed to the task at hand as they try to navigate the problems that may arise from intercultural differences. By the end of the module, the learner will understand the diversity that every person brings to the workplace, different perspectives on what is important and appropriate, and must recognize and include cultural perspectives as a strength.

• Mediate conflicts and reach resolutions
• Navigate sensitive situations involving cultural clash
• Develop an understanding of different cultural values
• Empathize with and understand the perspective of others

• Leadership
• Conflict Resolution
• Persuasion
• Understanding Cultural Values
• Empathy
• Cultural Sensitivity
• Defining Team Culture

The learner will learn how to manage a diverse steering team. They will practice recognizing differenttcultural values, developing their leadership and conflict-resolution skills,tand demonstrating respect and emotional intelligence toward others.

The learning module willtake learners 2.5 to 3 hours to complete.

Ametros modules can be easily integrated into an existing course or program via LTI1.3. Modules can be implemented in several ways including the following:

1. The module can run asynchronously on-demand without instructor involvement.
2. The module can run asynchronously with instructor involvement. The instructor can choose to provide additional student feedback at an interaction level.
3. The module supports an optional instructor-graded assignment that is assessed using an easy-to-use, editable, integrated rubric.Feedback at the interaction level is optional for the instructor.