Understanding Employee Needs
In this experiential learning module on Understanding Employee Needs, the learner will take on the role of team lead for a cross-functional team at Verden, a mid-sized media company. For the past year, Verden has been transitioning its offer away from paper-based publishing and physical products to digital products delivered via a subscription model. As a result, the company has begun to move many of its employees to a remote work environment.
The cross-functional team has assembled to evaluate how the transformation to a remote work environment has affected employees at the company. They will be asked to review an engagement survey that was completed before the switch to a remote workspace and identify themes that arose in the employees’ responses. From there, the learner and their team will contact a sample of employees to understand how their responses to the survey may have changed due to the shift to remote work. Ultimately, the learner will be responsible for looking at all of these results and proposing a recommendation on how the company should continue to operate.
The Ametros module on Understanding Employee Needs was developed in collaboration with:
Associate Professor of Work and Organizations,
Faculty of Business, Athabasca University
Throughout this learning module, the learner will:
✔️ Identify the emotional challenges caused by the remote workspace
✔️ Analyze employee needs and determine whether they are being met
✔️ Ensure organization decisions are aligned with employees’ needs and perception of culture
✔️ Demonstrate an awareness of bias and openness to learning about one’s blindspots
✔️ Demonstrate an understanding of the impact on employee needs due to a shifting culture
✔️ Leadership
✔️ Problem identification
✔️ Gathering Information
✔️ Emotional intelligence
✔️ Audience awareness
✔️ Challenging assumptions
✔️ Active listening
✔️ Reflection
In this module, the learner will focus on developing their leadership skills in a transformative environment. They will learn how to gather relevant information, understand the perspective of their intended audience when creating messages, and demonstrate emotional intelligence.
The learning module will take learners 2 to 3 hours to complete.
Ametros modules can be easily integrated into an existing course or program via LTI 1.3. Modules can be implemented in several ways including the following:
