Problem Solving -  St. Olga's Hospital

About this module

In this experiential learning module on Problem Solving, the learner joins a digital consulting company, Aria Consulting, that specializes in assisting clients in the medical industry. Their newest client is St. Olga’s Hospital, a large downtown general hospital that has recently experienced a crisis. They are severely short on gloves after a recent flooding incident, and their last order was woefully inadequate even though the hospital put in an emergency bulk order from their distributor.

The hospital staff are in a panic, and the chief physician (Richard Bellisimo) has hired Aria Consulting to get to the bottom of how this happened. Richard is convinced that the fault lies somewhere in the new enterprise management software system that the hospital has just implemented. The learner will need to understand this situation by communicating with hospital administrators, including the CIO, to determine the source of the problem, and ensure that this will not happen again.

Learning Objectives

Throughout this learning module, the learner will:

✔️ Understand the role of enterprise information systems

✔️ Facilitate knowledge translation between technical and non-technical parties

✔️ Suggest interpersonal and technical solutions that will prevent future problems

Skills Experienced and Assessed

✔️ Critical reading

✔️ Audience awareness

✔️ Information gathering

✔️ Understanding technical specifications and requirements

✔️ Problem identification

✔️ Knowledge translation

✔️ Problem prevention

✔️ Analysis and critical thinking

✔️ Creative problem solving

Learning Outcome

The learner will develop a better understanding of the role that enterprise information systems play within an organization, and in interactions with outside suppliers. They will also gain firsthand experience navigating a complex and ambiguous problem with stakeholders who provide conflicting information.


The learning module will take learners 2 to 3 hours to complete.

Implementation Options

For Higher Education

Ametros modules can be easily integrated into an existing course or program via LTI 1.3.  Modules can be implemented in several ways including the following:

  1. The module can run asynchronously on-demand without instructor involvement.
  2. The module can run asynchronously with instructor involvement. The instructor can choose to provide additional student feedback at an interaction level.
  3. The module supports an optional instructor-graded assignment that is assessed using an easy-to-use, editable, integrated rubric. Feedback at the interaction level is optional for the instructor.